Return & Exchange Policy
At LuxuryFumes.com, your satisfaction is our top priority. We understand that sometimes things may not be exactly what you expected. That's why we're pleased to offer a hassle-free returns and exchange policy to ensure your experience with us is nothing short of exceptional.
Our Promise to You
Extended Return Period: We believe in giving you ample time to experience and fall in love with our scents. That's why we've extended our return period to 7-14 days from the date of delivery.
Product Condition: To qualify for a return or exchange, the product must be in its original packaging and unused. This ensures that we can maintain the highest standards of quality for all our customers.
Documentation: Please include the original invoice and any other documents that were provided with your order when making a return. This helps us process your request quickly and efficiently.
Exceptions: Returns are accepted for products that are unavailable or have manufacturing defects. We strive to ensure every product meets our rigorous standards, but if something slips through, we've got you covered.
Order Cancellations: In rare cases, we may need to cancel an order due to product unavailability or other valid reasons. If this happens, we'll notify you immediately via email.
Return Shipping: If you received the wrong product, we will take care of the return shipping costs. Just reach out to us, and we'll guide you through the process.
Customer Support: Our friendly customer service team is always here to assist you with any questions or concerns you may have. Whether you need help with a return or simply want to learn more about our products, we're just an email away.
Contact Us
For assistance with returns or exchanges, please contact us at:
Email: orders@luxuryfumes.com
Important Note: Please note that returns and exchanges are not applicable for testers and bundles, except in cases of breakage.
At Luxury Fumes, we’re committed to ensuring you have a delightful shopping experience. Thank you for choosing us, and we look forward to serving you again!
With love,
The Luxury Fumes Team
Our Promise to You
Extended Return Period: We believe in giving you ample time to experience and fall in love with our scents. That's why we've extended our return period to 7-14 days from the date of delivery.
Product Condition: To qualify for a return or exchange, the product must be in its original packaging and unused. This ensures that we can maintain the highest standards of quality for all our customers.
Documentation: Please include the original invoice and any other documents that were provided with your order when making a return. This helps us process your request quickly and efficiently.
Exceptions: Returns are accepted for products that are unavailable or have manufacturing defects. We strive to ensure every product meets our rigorous standards, but if something slips through, we've got you covered.
Order Cancellations: In rare cases, we may need to cancel an order due to product unavailability or other valid reasons. If this happens, we'll notify you immediately via email.
Return Shipping: If you received the wrong product, we will take care of the return shipping costs. Just reach out to us, and we'll guide you through the process.
Customer Support: Our friendly customer service team is always here to assist you with any questions or concerns you may have. Whether you need help with a return or simply want to learn more about our products, we're just an email away.
Contact Us
For assistance with returns or exchanges, please contact us at:
Email: orders@luxuryfumes.com
Important Note: Please note that returns and exchanges are not applicable for testers and bundles, except in cases of breakage.
At Luxury Fumes, we’re committed to ensuring you have a delightful shopping experience. Thank you for choosing us, and we look forward to serving you again!
With love,
The Luxury Fumes Team